CBSC Refund Policy

MEMBERSHIP FEES AND EVENT PAYMENTS

Membership fees and payments for all events are NOT refundable.

ADMINISTRATION FEE

When withdrawing from any program, a $10 administration fee will be payable, unless specified below.

FULL REFUND – NO ADMINISTRATION FEE

A full refund of a program fee will be issued and no administration fee will be payable when:

  • the participant withdraws on the same day that registration occurred;
  • the program is cancelled by CBSC prior to the start of the program; or
  • the program dates and/or times are changed by CBSC after registration and prior to the start of the program and those changes are not suitable to the participant.

FULL REFUND – WITH ADMINISTRATION FEE

If notification of withdrawal from the program is received at least two business days prior to the start of the program, a refund of the program fee will be issued and the $10 administration fee will be payable.

NO REFUNDS

No refund will be issued if:

  • notification is received less than two business days prior to the start of a program; and/or
  • a program or fee is specified as non-refundable (e.g. BCSSA fee), regardless of when notification is received.

NOTICE

Notice of withdrawal may be given by email to info@cbswimclub.ca.

EXTENUATING CIRCUMSTANCES

We recognize that extenuating circumstances can occur. For withdrawal from a program due to illness or any other compassionate reason, the member may apply in writing by email to info@cbswimclub.ca for a potential credit, fee adjustment or refund for the participant withdrawing. If the reason for the withdrawal is illness, please provide appropriate medical documentation.

Inclement Weather Policy

  • Tennis lessons will be closed when the courts are wet due to rain.
  • Some lessons cancelled in the event of lightning.

We will do our best to send out the eSeahorse or post on Instagram for updates in certain circumstances, but it may not be an up-to-the-minute update. No refund or make up classes are offered in lieu of cancelled classes.