CBSC Refund Policy

MEMBERSHIP FEES AND EVENT PAYMENTS

Membership fees and payments for all events are NOT refundable.

ADMINISTRATION FEE

When withdrawing from any program, a $15 administration fee will be payable, unless specified below.

FULL REFUND – NO ADMINISTRATION FEE

A full refund of a program fee will be issued and no administration fee will be payable when:

  • the participant withdraws on the same day that registration occurred;
  • the program is cancelled by CBSC prior to the start of the program; or
  • the program dates and/or times are changed by CBSC after registration and prior to the start of the program and those changes are not suitable to the participant.

FULL REFUND – WITH ADMINISTRATION FEE

If notification of withdrawal from the program is received at least two business days prior to the start of the program, a refund of the program fee will be issued and the administration fee will be payable.

NO REFUNDS

No refund will be issued if:

  • notification is received less than two business days prior to the start of a program; and/or
  • a program or fee is specified as non-refundable (e.g. BCSSA fee), regardless of when notification is received.

NOTICE

Notice of withdrawal may be given by email to info@cbswimclub.ca.

EXTENUATING CIRCUMSTANCES

We recognize that extenuating circumstances can occur. For withdrawal from a program due to illness or any other compassionate reason, the member may apply in writing by email to info@cbswimclub.ca for a potential credit, fee adjustment or refund for the participant withdrawing. If the reason for the withdrawal is illness, please provide appropriate medical documentation.

Lesson Cancellation Policy

  • Tennis and Pickleball lessons and other activities will be cancelled, reduced or delayed when the courts are wet due to rain.
  • Some lessons may be cancelled or reduced due to changes in daylight in the late summer.
  • We will do our best to send updates via email or on the CBSC Instagram account. However, last-minute updates may not be possible. No refunds or make-up classes are offered in lieu of cancelled, reduced or delayed classes.