Frequently Asked Questions
Each returning member participates in enrollment on a set date and time. The time stamp you get from your online enrollment determines your spot in the line on registration day.
Online enrolment usually takes place in May. Please check the registration section of our website for details. It is important to participate in online enrolment before it closes.
Registration takes place at CBSC on the Saturday before lessons begin.
You will receive an email from firstname.lastname@example.org with your assigned registration time. We try to get these emails to you one week before registration. Thank you for your patience.
CBSC has a long history of hosting registration in person. We will not be offering registration over the phone on registration day. In the past, when members have not been able to attend registration in person, they have sent friends, family and babysitters to register for them at their assigned registration time. Please note that this person can only register for the family assigned to this time and no additional families. The other option available to you is to register with our Office Staff during Office Hours. Office hours start at 9am on the first Monday of our eight week program. Office hours change throughout the summer.
Previously, I signed up for the e-Seahorse and/or an Activenet account but never purchased a CBSC membership. Am I considered a new member or a returning member?
You are a new member. Only members who purchased a membership the previous summer are considered returning members.
It is a great idea to sign up for the e-Seahorse to keep up to date with CBSC information. You will need an Activenet account to process transactions with CBSC should you decide to become a member.
If you are interested in joining CBSC in the future, please complete this form to join our waiting list. Currently, our waiting list has over 600 interested families. We can not estimate how long you will be on the waiting list.
- Join our waiting list by completing this form. CBSC New Member Waitlist Form
- Wait for an email from email@example.com offering you membership. Currently, our waiting list has over 600 families. We can not estimate how long you will be on the waiting list.
- The next steps in the process of becoming a member will be explained in the email you receive from our Registration Team, offering you a membership.
Participate in online enrolment in May.
Wait for an email from firstname.lastname@example.org confirming your registration time.
Attend Registration Day at CBSC to register in programs and activities.
No, after you have completed our waitlist form, you will remain on the waitlist until you are offered a membership.
Unfortunately, there is nothing we can do if you miss emails from CBSC. We recommend that you add the following email addresses to your address book to ensure you receive our emails:
This option has been available in the past but due to our current waiver policy, this is not an option right now. Please contact the Office in person during office hours or by email (email@example.com) once the Club is open and the Office Staff will help you process your registration and collect your waivers. Office hours start at 9am on the first Monday of our eight week program. Office hours change throughout the summer.
I am a Senior or Social member who would like to register in programs (ex. Morning Masters Swim), do I have to participate in online enrolment?
Yes, all members who would like to participate in a program or class must participate in online enrollment. If you are not worried about the class filling up on Registration Day, you can process your membership and register for classes in the Office after the Club is open. Office hours start at 9am on the first Monday of our eight week program. Office hours change throughout the summer.
What are my options if I am a Senior or Social member who would like a membership and PNO tickets but I did not participate in online enrolment.
We encourage our Senior and Social members to participate in online enrolment to help us confirm our membership numbers in the spring. If you are a Senior or Social member who did not participate in online enrolment but would like to come down on Registration day for your membership and PNO tickets, please email firstname.lastname@example.org and we will keep you updated with all of the registration information for Senior and Social members.
Volunteers will be e-mailed a link to enroll in the appropriate category.
If you have not received an email from email@example.com confirming your volunteer enrolment, please enrol as a returning member.
Does opening an e-Seahorse account and becoming a member of the CBSC website mean that I am considered a member of the Crescent Beach Swim Club itself?
Subscribing to our e-Seahorse does not mean that you are a member of CBSC. To be considered a member, you must first purchase a membership through our registration process.
Please email firstname.lastname@example.org if there is a problem with your Activenet account.
After registration day, class lists are formed and used for communication. The only email address pulled onto these lists is the email address assigned to the member of your family enrolled in the class. The program coordinators use these lists to communicate important class details, changes and updates with you. We suggest entering the email address of the adult responsible for the child enrolled in the class.
Account 1: Subscribe to our e-Seahorse
Your CBSC e-Seahorse sign-up is to our newsletter which will keep you updated with Club communication (including registration preparation emails) as well as our summer e-Seahorse newsletters, plus a few emails throughout the year informing you of our pool clean-up days, AGM, clothing sales, and registration, etc.
Please go to the homepage and click on e-Seahorse, to subscribe. If you are currently receiving the eSeahorse, then you are already signed up.
Account 2: Your CBSC Activenet account
Log in at https://ca.apm.activecommunities.com/cbsc/Home
This account is used on Registration Day to register you and your family in the programs you select for the summer. It tracks your courses and payments. This account must be updated (prior to Registration Day) for every family member who will be participating in the CBSC this summer.
I have general questions about memberships and the registration process that have not been answered on this FAQ page.
Please email our registration team at email@example.com with any membership and registration questions.
If you have inquiries about returning memberships or activity registration once CBSC has started, please email firstname.lastname@example.org or visit our clubhouse office during office hours. Office hours start at 9am on the first Monday of our eight week program. Office hours change throughout the summer.
Office hours start at 9am on the first Monday of our eight week program. The office is open Mondays, Tuesdays, Thursdays, & Fridays from 9-12pm and in the afternoons, but closing time will vary.